Frequently ask questions

Order & Delivery

Typically, your order will be processed : 

Instant : 0-1 Minutes

Quick : 1-15 Minutes

• However, during “in-game events,” the processing time may take longer.

Estimated Time of Arrival (ETA):

30 minutes to 3 hour or more during “in-game events.”

Business Hours : 24/7 (Daily)

• Orders are typically processed within 5 to 30 minutes if there are no “in-game events.” During “in-game events,” delays may occur.

Estimated Time of Arrival (ETA):

30 minutes to 1 hour longer during “in-game events.”

• Orders placed after 11:00 PM (outside operating hours) will be processed the next day starting at 11:00 AM.

• If your order is not delivered within the estimated time, please reach out to our customer service via WhatsApp!

Sorry, you cant cancel order if: 

  • you entered wrong id 
  • you bought the wrong package 
  • cancel order without valid reason 

However, refund is available if: 

  • the order process takes too long 
  • stock is finished 
  • wrong server 

Account

Go to “Dashboard” > “My Order”

• Please note that you must log in or sign in first to view your order status!

1.Log in or sign in to your Aizen Topup account.
2.Go to the Dashboard.
3.Click on Top Up Wallet.
4.Enter the amount you wish to top up and click Add.
5.Your wallet top-up will be credited instantly!
 
  • Click “Forgot Password” on the login page and enter your email to reset your password. A password reset email will be sent to you.
  • If the password reset doesn’t resolve the issue, please contact our customer service via WhatsApp for assistance!

You may purchase without registering an account on Aizen Topup.

However:

  • You won’t receive any notifications from us once your order is completed, but you can check in-game to confirm if it has been received.
  • It may be difficult for us to contact you if there are issues processing your order!

Others

What advantage of Aizen Coins?

Aizen Coins rewards you with cashback on every payment!

  • After each transaction, cashback will be credited to your account automatically.
  • You can use the cashback for future purchases, making every payment more rewarding.

Remember, you need to add funds first to use Aizen Coins!

  • Aizen Topup offers only legal packages, ensuring your purchases are both safe and legitimate.

  • Despite our lower prices, we prioritize the highest level of security for every transaction.

  • Established in 2018, we’ve built a trusted reputation.

What is the Aizen Topup Affiliate Program?

It’s a program where you can earn money simply by inviting people to make purchases on our website.

To apply, just visit the three-line menu and submit your application. We’ll review it and get in touch with you as soon as possible!

Yes, we offer reseller packages at discounted prices, allowing you to resell to your customers at a great profit.

The prices are so affordable, you’ll be amazed!

If you’re interested, kindly send us a email to sales@aizentop.com.

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